Terms and Conditions

1. Agreement to Terms

Welcome to Premium Auto Detailing Services ("Company," "we," "our," or "us"). These Terms and Conditions ("Terms") govern your access to and use of our website located at your-domain.com (the "Website") and the auto detailing services we provide (collectively, the "Services").

By accessing our Website or using our Services, you agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these Terms, you are prohibited from using or accessing our Services.

2. Service Terms

2.1 Service Descriptions

We provide professional automotive detailing services including but not limited to exterior washing, interior cleaning, paint correction, ceramic coating, paint protection film installation, and related automotive care services. Service descriptions on our Website are subject to change without notice.

2.2 Service Appointments

All services require advance booking. Appointments are subject to availability and confirmation by our team. We reserve the right to refuse service to any customer for any lawful reason.

2.3 Service Completion

Service completion times are estimates only. Actual completion times may vary based on vehicle condition, service complexity, and unforeseen circumstances. We will make reasonable efforts to complete services within estimated timeframes.

2.4 Vehicle Condition Assessment

We reserve the right to inspect vehicles before service commencement. If additional damage, contamination, or issues are discovered that may affect service delivery or pricing, we will notify you before proceeding.

3. Booking and Cancellation Policy

3.1 Booking Confirmation

All bookings must be confirmed via phone, email, or through our Website booking system. A booking is not confirmed until you receive confirmation from us.

3.2 Cancellation by Customer

Customers may cancel or reschedule appointments with at least 24 hours' notice without penalty. Cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee of up to 50% of the service price.

3.3 Cancellation by Company

We reserve the right to cancel or reschedule appointments due to staff illness, equipment failure, weather conditions, or other circumstances beyond our control. In such cases, we will provide reasonable notice and offer alternative scheduling options.

3.4 No-Show Policy

Customers who fail to appear for scheduled appointments without prior notice may be charged the full service price and may be required to prepay for future bookings.

4. Payment Terms

4.1 Pricing

All prices are listed in the local currency and are subject to change without notice. Current pricing is available on our Website or upon request. Additional charges may apply for excessive contamination, pet hair removal, or specialized treatments.

4.2 Payment Methods

We accept cash, credit cards, debit cards, and other payment methods as specified at our location. Payment is due upon service completion unless alternative arrangements have been made in advance.

4.3 Deposits

Certain premium services may require a deposit at the time of booking. Deposit amounts and refund policies will be communicated at the time of booking.

4.4 Late Payment

Accounts not paid within agreed terms may be subject to late payment fees and interest charges as permitted by law. We reserve the right to pursue collection of unpaid amounts through legal means.

5. Customer Responsibilities

5.1 Vehicle Preparation

Customers are responsible for removing all personal belongings, valuables, and loose items from their vehicles before service. We are not responsible for any items left in vehicles.

5.2 Vehicle Condition

Customers must disclose any existing damage, mechanical issues, or special conditions that may affect service delivery. Failure to disclose such information may void warranties or guarantees.

5.3 Access and Keys

Customers must provide necessary access to their vehicles and all required keys or access codes. We are not responsible for delays caused by lack of access.

5.4 Accurate Information

Customers must provide accurate contact information and promptly respond to communications regarding their services.

6. Limitation of Liability

6.1 Service Limitations

While we exercise reasonable care in performing our services, we cannot guarantee specific results. Some stains, odors, scratches, or damage may be permanent or beyond the scope of our services to repair.

6.2 Pre-Existing Damage

We are not liable for any pre-existing damage, wear, or defects in vehicle surfaces, trim, paint, or materials. This includes but is not limited to clear coat failure, paint defects, cracked leather, worn fabrics, or deteriorated rubber seals.

6.3 Maximum Liability

Our total liability for any claims arising from our services shall not exceed the amount paid for the specific service in question. We shall not be liable for any indirect, consequential, special, or incidental damages.

6.4 Third-Party Services

We may recommend or coordinate third-party services (such as mechanical repairs or specialized treatments). We are not responsible for the quality or outcomes of any third-party services.

6.5 Force Majeure

We are not liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, power failures, equipment malfunctions, or governmental actions.

7. Warranties and Guarantees

7.1 Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner. If you are unsatisfied with any service, you must notify us within 48 hours of service completion for us to address your concerns.

7.2 Product Warranties

Products and materials used in our services may carry manufacturer warranties. We do not extend or modify any manufacturer warranties. Warranty claims for products must be directed to the respective manufacturers.

7.3 Warranty Limitations

Warranties do not cover damage resulting from customer negligence, improper vehicle maintenance, accidents, environmental factors, or normal wear and tear. Warranties are void if customers attempt to repair or modify our work.

7.4 Disclaimer

EXCEPT AS EXPRESSLY STATED HEREIN, ALL SERVICES ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

8. Intellectual Property Rights

8.1 Website Content

All content on our Website, including text, graphics, logos, images, videos, software, and compilations, is the property of Premium Auto Detailing Services or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

8.2 Trademarks

Our company name, logo, and service marks are trademarks of Premium Auto Detailing Services. You may not use these marks without our prior written permission.

8.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our Website for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from our content without express written permission.

8.4 Photography and Marketing

We may photograph or video vehicles before, during, or after service for quality control, training, or marketing purposes. By using our services, you grant us permission to use such images in our marketing materials unless you specifically opt out in writing.

9. Prohibited Uses

You agree not to use our Website or Services to:

• Violate any applicable laws or regulations
• Infringe upon the intellectual property rights of others
• Transmit any harmful, threatening, abusive, or offensive content
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of our Website or Services
• Engage in any fraudulent or deceptive practices
• Impersonate any person or entity
• Collect or harvest information about other users
• Transmit spam, chain letters, or unsolicited communications
• Use automated systems or software to extract data from our Website

10. Privacy and Data Protection

Your use of our Services is also governed by our Privacy Policy, which is incorporated into these Terms by reference. We collect, use, and protect your personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable.

By using our Services, you consent to our collection and use of your personal information as described in our Privacy Policy. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, or destruction.

11. Termination

11.1 Termination by Customer

You may terminate your relationship with us at any time by ceasing to use our Services and notifying us of your decision. Outstanding payments for services rendered remain due.

11.2 Termination by Company

We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion, particularly in cases of:

• Violation of these Terms
• Abusive, threatening, or inappropriate behavior toward our staff
• Non-payment or repeated payment issues
• Providing false or misleading information
• Any conduct that we deem harmful to our business or reputation

11.3 Effect of Termination

Upon termination, your right to use our Services immediately ceases. Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

12. Governing Law and Jurisdiction

12.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Croatia, without regard to its conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from these Terms or the use of our Services shall be subject to the exclusive jurisdiction of the courts of Croatia. You consent to the personal jurisdiction of such courts and waive any objection to venue.

12.3 Consumer Rights

Nothing in these Terms shall affect your statutory rights as a consumer under Croatian or European Union law.

13. Dispute Resolution

13.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our Services, the parties agree to first attempt to resolve the matter through good faith negotiations.

13.2 Mediation

If informal resolution is unsuccessful within 30 days, the parties agree to submit the dispute to mediation before a mutually agreed-upon mediator in accordance with Croatian mediation procedures.

13.3 Arbitration

If mediation fails to resolve the dispute within 60 days, either party may initiate binding arbitration in accordance with the rules of the Croatian Permanent Arbitration Court at the Croatian Chamber of Economy.

13.4 Legal Action

Notwithstanding the above, either party may seek injunctive relief or pursue claims in small claims court for matters within its jurisdiction.

13.5 Class Action Waiver

To the extent permitted by law, all disputes must be brought on an individual basis and not as part of any class or representative action.

14. Indemnification

You agree to indemnify, defend, and hold harmless Premium Auto Detailing Services, its officers, directors, employees, agents, and affiliates from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising from:

• Your use or misuse of our Services
• Your violation of these Terms
• Your violation of any applicable laws or regulations
• Your violation of any third-party rights
• Any false or misleading information you provide
• Your negligence or willful misconduct

15. Modifications to Terms

We reserve the right to modify these Terms at any time at our sole discretion. Changes will be effective immediately upon posting to our Website. Your continued use of our Services after any modifications constitutes acceptance of the revised Terms.

We will make reasonable efforts to notify users of material changes through Website notices, email, or other appropriate means. It is your responsibility to review these Terms periodically for updates.

If you do not agree to any modifications, you must discontinue use of our Services immediately.

16. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

17. Waiver

No waiver of any term or condition of these Terms shall be deemed a further or continuing waiver of such term or condition or any other term or condition. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

18. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices or agreements published on our Website, constitute the entire agreement between you and Premium Auto Detailing Services regarding the use of our Services and supersede all prior agreements and understandings, whether written or oral.

19. Assignment

You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may freely assign or transfer these Terms or our rights and obligations hereunder to any third party without restriction.

20. Contact Information

If you have any questions, concerns, or complaints regarding these Terms or our Services, please contact us:

We will make every effort to respond to your inquiries within 3-5 business days.